Code of Conduct

At Soulful Skate Co., we are committed to creating a safe, inclusive, and respectful environment for all skaters, parents, and instructors. This Code of Conduct applies to all participants in our sessions, events, and trips.

1. Code of Conduct for Skaters

Respect Others – Treat fellow skaters, instructors, and members of the public with kindness and respect. No bullying, discrimination, or harassment will be tolerated.
Follow Instructions – Listen to your instructor and follow their guidance to ensure a safe learning environment.
Stay Safe – Always wear appropriate protective gear (helmets are mandatory for under-18s). Be aware of your surroundings and skate within your ability.
Respect the Environment – Take care of the skate area, dispose of rubbish properly, and be mindful of others using the space.
No Dangerous Behaviour – Reckless skating, deliberate collisions, or endangering others will result in removal from the session.

2. Code of Conduct for Parents & Guardians

Support a Positive Atmosphere – Encourage your child to have fun, learn, and respect others. Competitive or aggressive behaviour is not encouraged.
Respect Instructor Decisions – Our instructors are trained to ensure the safety and progression of all skaters. Please support their decisions and coaching approach.
Stay Contactable – If your child is under 18, ensure we have up-to-date emergency contact details and remain contactable during sessions.
Photography & Social Media – Only take photos of your own child unless you have permission from others. Respect privacy rules regarding image use.
Report Concerns – If you have any safeguarding or safety concerns, speak to the instructor or contact Danielle Davis (Founder & Safeguarding Lead) at danielle@soulfulskateco.com.

3. Code of Conduct for Instructors & Staff

Prioritise Safety – Ensure all skaters understand safety rules and wear the necessary protective gear.
Inclusive & Positive Coaching – Provide encouragement, support, and fair treatment to all participants, regardless of skill level or background.
Maintain Professional Boundaries – Avoid one-on-one unsupervised situations with under-18s. Communicate with minors only through approved business channels.
Follow Safeguarding Procedures – If you witness or are informed of a safeguarding concern, report it immediately to the Designated Safeguarding Lead.
Respectful Behaviour – No discriminatory, aggressive, or inappropriate language or actions will be tolerated.

4. Breaches of the Code of Conduct

Failure to adhere to this Code of Conduct may result in:

Warnings – A verbal or written warning.
Removal from the session – If behaviour compromises safety or wellbeing.
Permanent exclusion – In cases of serious or repeated misconduct.

Soulful Skate Co. reserves the right to take appropriate action based on the severity of the breach.

5. Reporting Concerns

If you witness or experience behaviour that breaches this Code of Conduct, please report it to Danielle Davis (Founder & Safeguarding Lead).

Thank you for being part of the Soulful Skate Co. community and helping us create a safe and welcoming space for all.