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Privacy Policy

1. Introduction

Soulful Skate Co. is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).

It applies to our website, bookings, events, lessons, and newsletters.
By using our website or services, you consent to the collection and use of your information as outlined in this policy.

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2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.
We encourage you to review it periodically. If you have questions or concerns, please contact danielle@soulfulskateco.com

 

3. Information We Collect

We use your data to:

  • Process your bookings and provide our services.

  • Ensure participant safety by maintaining emergency contact and health information, and disclosing this to emergency services in case of an accident.

  • Send updates, newsletters, and promotional materials:

    • with your consent, or

    • where permitted under legitimate interest law (e.g., the “soft opt-in” for existing customers, in compliance with PECR).

  • Improve our website and services through analytics.

  • Comply with legal, safeguarding, and insurance obligations.

We do not sell your personal data. We only share it with trusted third parties where necessary to provide services (e.g., payment processors, email platforms), and those third parties only process data on our behalf under GDPR-compliant agreements.

 

4. How We Use Your Information

We retain your personal information only as long as necessary to deliver services, meet legal requirements, or maintain insurance/safety obligations.

  • Waiver and safety records: Retained for up to 7 years in line with insurance obligations.

  • Booking and payment records: Retained for up to 6 years for tax and accounting compliance.

  • Newsletter subscriptions: Retained until you unsubscribe or object.

  • General enquiries: Deleted once resolved unless further retention is required.

When data is no longer required, we securely delete or anonymise it.

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We do not sell or share your personal data with third parties, except when required to provide medical attention to emergency services or essential services (e.g., payment processors, email marketing platforms). These third parties are GDPR-compliant and only process your data on our behalf.

 

5. Data Retention

We retain personal information only as long as necessary to:

  • Provide services you have requested.

  • Meet legal and regulatory requirements.

  • Maintain safety records for safeguarding purposes.

Once data is no longer needed, we securely delete it.

 

6. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate data.

  • Request deletion of your data (except where required by law, insurance, or safeguarding).

  • Object to processing or request restrictions on use.

  • Withdraw consent for marketing at any time.

You can unsubscribe from newsletters by clicking the link in our emails or contacting us directly.
To exercise your rights, contact danielle@soulfulskateco.com

 

7. Third-Party Links & Social Media

Our website may contain links to third-party sites, including social media platforms. We are not responsible for their privacy practices. Please review their policies before providing personal data.

 

8. Security of Your Data

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or loss. However, no method of online transmission is 100% secure, so we encourage you to take care when sharing personal information online.

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9. Contact Us

For any questions or concerns about this Privacy Policy or how we handle your data, please contact us.

 

Last Updated: September 2025

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